WIFS Customer Support

WIFS is available for use 24x7. Between the hours of 7:00 am and 3:00 pm Central Time, Monday through Friday, live WIFS technical support is provided by the AWC. To contact AWC WIFS technical support, use the following email address and phone number.

E-mail: wifs.admin@noaa.gov

Phone: +1 (877) 280-2811

Click here to view frequently asked questions.

If a message is sent to the WIFS Help Desk outside of normal hours, users can generally expect a response within three business days. If users require immediate help outside of WIFS Help Desk hours they should contact the NWS Telecommunications Operations Center Help Desk at +1(301) 713-0902.

WIFS Troublshooting

Symptom Probable Cause Actions to Take
Data out of date, cannot be retrieved, or is not being properly displayed on the missing on the workstation WAFS data retrieve process failed Test the internet connection (Note 1)
Check the data retrieve log file for errors (Note 2)
Contact the WAFS workstation support team
Data on WIFS is out of date Test the internet connection (Note 1)
Browse to the WIFS online file list and check to see if data is up to date (Note 3)
If data is out of date send an email to wifs.admin@noaa.gov and contact the NWSTG to report the problem.(Note 4)
There is a WIFS data ingest problem Check the Advisories page for new advisories pertaining to data outages.
If data is out of date send an email to wifs.admin@noaa.gov and contact the NWSTG to report the problem.(Note 4)

1. To test your internet connection, try the following URL in a browser: "http://www.aviationweather.gov". If the browser opens the page, you have a working internet connection. If it is not, contact your system administrator or your Internet Service Provider for assistance.

2. If you don't know where this file is or how to access it, contact the WAFS Workstation Support Team (reference the WIFS Vendor POC Information list below).

3. In your browser type in the following URL: http://www.aviationweather.gov/wifs/data. Click on the appropriate category and find the data you are looking for. Take note of the file name with the latest date/time.

4. The National Weather Service Telecommunications Gateway (NWSTG) Helpdesk phone number is (301) 713-0902.

WIFS Vendor POC Information

GST - Global Science and Technology
Contact person: Paul Heppner, Program Manager
Address: Global Science & Technology, Inc., 7855 Walker Drive, Suite 200, Greenbelt, MD, 20770
Email:pheppner@gst.com

IPS MeteoStar
Contact persion: Richard Stedronsky
Address: IPS MeteoStar, Inc., 99 Inverness Drive East STE 130, Englewood, CO 80112
Phone: (303) 242-5002
Email: sted@meteostar.com

IES - Info-Electronics Systems
Contact person: Wendy Borsuk
Address: Info-Electronics Systems Inc., 1755 St. Regis, Suite 100, Dollard des Ormeaux, Quebec, H9B 2M9, Canada
Phone: (514) 421-0767
Fax: (514) 421-0769
Email: contact@info-electronics.com
Phone: (514) 421-0767, ext. 223
Fax: (514) 421-0769
Email: wendy@info-electronics.com

Morcom International
Contact person: Manuel Ojeda
Phone: (703) 263-9305
Email: info@morcom.com
Web: www.morcom.com

COROBOR Systems
Contact person: Isabelle Jouannot
Phone: +33 1 45 73 60 62
Email: sales@corobor.com
Web: www.corobor.com

IBL Software Engineering
Product: Aero Weather
Contact person: Michal Weis
Address: Galvaniho 17/C, Bratislava, SK-82104 Slovak Republic
Web: www.iblsoft.com
Email: aeroweather@iblsoft.com
Phone: +421-2-32662111
Fax: +421-2-32662110

MFI - Meteo France International
Product: AeroMetWeb Pilot Met Briefing
Contact person: Mr. Jean S├ębastien Cases
Website: http://www.mfi.fr
Contact: http://www.mfi.fr/en/contact.php
Email: sales@mfi.fr
Phone: +33 561 43 2940
Fax: +33 561 43 2941

NetSys International (Pty) Ltd
Products: nsGIB, nsWEBPIB
Contact person: Isak Lombard or Tiaan Wessels
Address: Palermo Suite, IL Villaggio, Persequor Technopark, Pretoria, 0020, South Africa
Email: sales@netsys.aero
Phone: (27) 12-349-2056
Fax: (27) 12-349-2757
Mobile: (27) 82-4819253 or (27) 823261326.

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